You should text 911 if:

• You are deaf, hard of hearing or speech-impaired
• You are unable to speak
• It is too dangerous to make a telephone call
• You are unable to place a call due to reception

When you text 911:

• In one message, provide detailed information about your exact location & your emergency.
• Send the message with no spaces or dashes.
• Silence your phone if you are in a dangerous situation.
• Avoid using slang, jargon or abbreviations if possible.
• Do not send a group text.
• Do not send photos, videos or emoji.

Public Safety Communications has fully implemented text-to-911, meaning residents & visitors can text 911 via any major wireless provider. This allows individuals who are deaf, hard of hearing &/or speech-impaired to communicate with emergency operators much more easily. Also, text messages are an option to contact emergency authorities in situations where remaining quiet is crucial for safety & security.

Public safety telecommunicators address 911 calls &  texts through the same user interface. However, individuals in emergency situations should only text 911 if they are unable to call.